Payment Terms & Conditions
Last updated: July 2026
1. Overview
These Payment Terms and Conditions govern all orders, quotations, and transactions placed with Zenthara Lipids (“the Company”). By placing an order or making a payment, the customer (“the Buyer”) agrees to be bound by the terms set out below.
2. Advance Payment Requirement
All orders placed with Zenthara Lipids require 100% advance payment prior to production, processing, packaging, or dispatch of goods. No order will be confirmed, processed, or shipped until full payment has been received and cleared in the Company’s designated bank account.
No partial payments, credit terms, or payment-on-delivery arrangements are offered unless otherwise agreed in writing by an authorized representative of the Company prior to order confirmation.
3. Order Confirmation
An order is considered confirmed only upon receipt of full advance payment along with any required documentation (purchase order, shipping details, applicable licenses, etc.). Pricing, quantities, and specifications quoted prior to payment are indicative and subject to final confirmation at the time of order placement.
4. Accepted Payment Methods
- Bank wire transfer (NEFT / RTGS / SWIFT)
- Other methods as communicated in the official invoice or proforma invoice
Payments must be made in the currency specified on the invoice. Any bank charges, transfer fees, or currency conversion costs incurred are to be borne solely by the Buyer.
5. Cancellations and Refunds
Once an order has been confirmed and payment has been received, cancellation requests will only be considered before production or dispatch has commenced, and are subject to the Company’s sole discretion. Any approved refund may be subject to deduction of costs already incurred, including but not limited to raw material procurement, processing, and administrative charges.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Zenthara Lipids shall not be held liable for any loss, damage, delay, or expense arising from or in connection with any order, transaction, or deal, including but not limited to:
- Delays or losses occurring during shipping, freight, or customs clearance
- Losses arising from force majeure events (natural disasters, strikes, government restrictions, pandemics, and similar circumstances beyond the Company’s control)
- Losses resulting from the Buyer’s misuse, mishandling, or improper storage of delivered goods
- Indirect, incidental, or consequential losses, including loss of profit, business, or goodwill
- Market fluctuations, currency exchange variations, or changes in regulatory requirements after order confirmation
The Company’s total liability, if any, in connection with a confirmed order shall not exceed the value of the specific order in question, and under no circumstances shall the Company be responsible for any loss incurred by the Buyer beyond the payment received for that order.
7. Buyer’s Responsibility
The Buyer is responsible for verifying product specifications, intended use, and compliance with local regulations in the destination country prior to placing an order. The Company shall not be liable for any regulatory non-compliance, customs rejection, or unsuitability of the product for the Buyer’s specific application once dispatched.
8. Governing Law
These Payment Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India.
9. Contact Us
If you have any questions regarding payment terms or an existing order, please reach out to our team directly.