Privacy Policy

1. Introduction

Zenthara Lipids (“Zenthara,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit zentharalipids.com (the “Site”) or interact with us through phone, email, or WhatsApp.

By using the Site or submitting your information to us, you agree to the practices described in this policy. If you do not agree, please do not use the Site or share your information with us.

2. Information We Collect

We may collect the following categories of information:

• Contact details you provide voluntarily, such as your name, company name, email address, phone number, and any message content, when you fill out an enquiry form, request a quote, or contact us directly.
• Business information relevant to processing an enquiry or order, such as product requirements, quantities, and shipping destination.
• Technical information collected automatically, such as browser type, device information, and general usage data, typically gathered through standard website analytics tools.

We do not knowingly collect sensitive personal information such as financial account details through the Site’s contact or enquiry forms.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries, quote requests, and customer support questions;
• Process and fulfil orders, including communication about specifications, pricing, and shipping;
• Maintain business records required for accounting, compliance, and export documentation;
• Improve our Site, products, and services; and
• Communicate updates about our products or services, where you have not opted out of such communication.

4. How We Share Information

We do not sell your personal information. We may share limited information with:

• Logistics, freight, and customs partners as needed to fulfil and ship an order;
• Payment processors or financial institutions where required to complete a transaction;
• Professional advisors (such as accountants or legal counsel) where necessary for compliance; and
• Government or regulatory authorities where required by applicable law.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any period required to meet legal, accounting, or reporting obligations applicable to our business.

6. Data Security

We take reasonable technical and organizational measures to protect the information we hold from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, subject to applicable legal requirements. You may also opt out of marketing communications by contacting us directly.

8. Third-Party Links

Our Site may contain links to third-party websites or platforms, including social media and marketplace listings. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The “Last updated” date at the top of this page indicates when this policy was last revised. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out to us using the details below.